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About Us

Evergreen Real Estate Group and Property Management, Inc. were established in 1987 as a closely held corporation, incorporated under the laws of Colorado. The owners are the original founders of the company and have been active in the business since its inception.

All of the company managers and the company are led by, Mark Massey, uniquely qualified as a Real Estate Broker, a Certified Property Manager and a Certified Public Accountant. In addition to the Board of Directors, an Advisory Board that includes an AMO Executive CPM and an Executive Corporate consultant helps to direct the agency

Since 1987, Evergreen has provided investment real estate brokerage services and premier property management services. The foundation of the company's investment success is through the depth of our local market knowledge, financial expertise and property management knowledge and experience.

The company’s memberships & affiliations include:

  • Northern Colorado Chapter of the Institute of Real
  • Estate Management
  • National Association of Realtors (NAR)
  • Fort Collins Board of Realtors
  • Institute of Real Estate Management (IREM)
  • Colorado Association of Realtors (CAR)
  • Information of Real Estate Service (IRES)

Evergreen is committed to building value through integrity and ethics. Evergreen is an employer & fair housing provider with no barriers based on gender, race, creed, sexual orientation, national origin, or disability. Evergreen holds Errors and Omissions Insurance, Public Liability Insurance and Workman's Compensation Insurance.

Mark Massey, President, CPA, CPM
Mark Massey has been dedicated to the real estate industry for nearly 30 years. Throughout this time he has gained an extensive expertise in real estate management, analysis, financing and marketing. He is a Certified Public Accountant, Colorado Real Estate Broker and Certified Property Manager®. The designation of Certified Property Manager (CPM) is awarded by the Institute of Real Estate Management (IREM) and only to those individuals who have met rigorous requirements in the areas of education and experience.

In addition to his professional credentials, Mr. Massey has advised many people on personal real estate investments and had an article titled, “Qualifying the QI” published in the Journal of Property Management.

Mr. Massey’s personal mission is to help his clients make informed and well advised decisions regarding the purchase, management and sale of real estate.

Gillian Bliss, General Manager and Broker Associate
Gillian has been a member of the team at Evergreen Property Management Inc. since April 2004. As General Manager, Gillian heads up a team of very talented maintenance technicians and extremely supportive office team.

Gillian is originally from Manchester England where she worked for the English government for 18 years defending commercial and residential property valuations at local tribunals. She loves spending time outdoors with her family, reading and knitting.

Mikayla Morrison, Human Resources Manager
Mikayla joined the Evergreen team in November of 2016. She is a student in the College of Natural Sciences at Colorado State University, working towards an undergraduate degree in Psychology with a minor in Clinical and Counseling Psychology and a minor in Criminology. Mikayla loves to help others in whatever ways she can, and someday hopes to work with at-risk youth in her community. When she's not studying or working, Mikayla enjoys spending time with her friends and family, reading, and hiking.


Alexa Massey, Business Development Manager and Broker Associate
Alexa joined the Evergreen Sale Team in January of 2016 as a Broker Associate. She loves working in real estate because it gives her a meaningful outlet to help others while enjoying the rewards of an interesting and challenging field. Alexa's interests include working with buyers, sellers, investment properties, and helping clients evaluate and dispute properties taxes. She is a member of the Fort Collins Board of Realtors and Ires MLS.

Alexa received her Bachelor's of Music in Cello Performance from the University of Colorado at Boulder in 2010. When not doing real estate or music, Alexa enjoys nature walks and hikes, traveling, writing and spending time with friends, family and her vivacious cat.

Matthew Freeman, Business Resources
Matthew joined the Evergreen team in January of 2018. Originally from central Illinois, Matthew decided to attend College at Colorado State University where he is working on an undergraduate degree in Political Science with a minor in English as well as Legal Studies. Matthew plans to attend law school someday, where he hopes to become a lawyer. In his free time Matthew enjoys hiking and skiing with friends and family across the state of Colorado.


Brianna Esparza, Accounting Manager
Brianna joined the Evergreen team in January of 2012. She graduated from the University of Phoenix in February of 2015 with a Bachelor's degree in accounting. When not at work, she enjoys shopping, traveling, and spending time with her family. Brianna is a key member of our accounting department, and is ready to help whenever needed.

Rya Fredrick, Accounting Assistant
Rya is a proud native of Fort Collins Colorado. In her free time she enjoys going on adventures, crushing goals at the gym, boating, and snowboarding. She has two rescued wiener dogs! She is currently working on pursuing a career in real estate. She is full of life and would love to make a change for better in the world. Rya loves spreading positivity and good vibes. She likes to joke around and make people laugh as much as possible. It's the little things in life that make life so great!


Katie Rose, Leasing Manager
Katie joined the Evergreen team in February of 2015. She is a great multi-tasker who loves tackling the new challenges of everyday office life! Katie is a graduate of Colorado State University (Go Rams!) and earned a Bachelor’s of Science in Human Development and Family Studies. Being in Fort Collins for 4 years now, she has come to know the town and its surroundings very well, so feel free to ask her about some good hiking trails in and around town!

Sergio Rushing, Senior Leasing Associate
Sergio began working for Evergreen Property Management in March of 2016. He was born in Los Angeles, California and moved to Paonia, Colorado when he was two. He graduated from Colorado State University with a Bachelor's Degree in English Education in 2014. Sergio takes pride in being an educator and enjoys working with kids. Mentoring youth both as students and as young adults is something he considers to be influential to his life and his career. Sergio enjoys spending time outdoors hiking and playing sports with his friends and his girlfriend, he also enjoys the simplicities of life such as reading, traveling, and exercising.

Jamie J. Johnson, Leasing Associate
Jamie started with Evergreen in August of 2016. She graduated from Colorado State University after studying Human Development and Family Studies, in addition to Spanish during her college years. She became fluent in Spanish five years ago, which has translated into a love for many other cultures! Therefore, she adores traveling and salsa dancing, in addition to horseback riding and singing!

Sharon Akers, Leasing Associate
Sharon joined the Evergreen team in April 2017. Originally from Nebraska, she has called Colorado home for several years. She has a Bachelor of Arts Degree in Social Work from Colorado State University After working in the Human Services field, she now enjoys showing our variety of properties to prospective residents. In her free time, Sharon likes quilting, crafts of all sorts, hiking, camping, and spending time with family and friends.

Cassidy Koolmees, Leasing Associate
Cassidy joined the Evergreen Team in June of 2017. She graduated with two bachelor’s degrees in Psychology and Sociology from Colorado State University in May, and plans to attend graduate school to receive a Ph.D. in Cognitive Psychology and Law. In her free time, Cassidy loves to read, spend time outdoors with friends and her Sigma Alpha Iota fraternity sisters, play video games, and make music.

Sarah Batt, Leasing Associate
Sarah joined our leasing team in May of 2017. She is passionate about customer service and enjoys learning from the challenges that come with property management. She graduated from CSU with a Bachelor’s in Natural Resource Recreation and Tourism with a concentration in Parks and Protected Area Management. She was born and raised in Fort Collins and can’t see herself living anywhere else (except maybe an island in the Caribbean!). She spends as much time as possible outdoors on our beautiful hiking trails and enjoys teaching others about the precious natural resources that surround us.

Heather Snyder, Marketing Director
Heather began working as a member of the Evergreen Maintenance Team in September 2013, and has proved to be very dedicated to helping our residents with any issue they may encounter while renting from Evergreen. She spent some time as the Maintenance Services Coordinator, the Property Maintenance Inspector, and the Maintenance Manager. By moving to the leasing department, she will continue to learn about all aspects of property management. Her goal is to become a real estate agent in the next few years and to continue to help our residents and prospective residents have a smooth and pleasant experience with Evergreen Property Management, Inc. In her free time, Heather enjoys hiking, motorcycles and spending as much time as possible with her family exploring everything this state has to offer. While Colorado is a big change from her home state of Florida, she feels that Colorado is where she has always belonged.

Dawn Fuentes, Residential Management Associate
Dawn Fuentes joined our leasing team in January 2015 to represent our Weld and Larimer properties. She graduated from the University of Northern Colorado with a Human Rehabilitation Services Degree and a minor in Psychology. Dawn enjoys traveling, reading books, and spending time with her husband and daughter.

Gabby Garcia, Residential Services Coordinator
Gabby started with Evergreen in October 2017. She was born in California and moved to Colorado 9 years ago. In her spare time she enjoys spending time with friends and family. She is very passionate about make-up and plans to own a business as a Make-up artist. She also loves competing in the body building industry and personally competes in the bikini class. She enjoys helping others and doing the best she can to help people when it is needed.

Christine Contreras, Residential Services Coordinator
Christine started working at Evergreen in early November 2017. Aside from working at Evergreen, she works a second job on the weekends as a Caregiver and has been for 3 years! She loves being outdoors, playing sports, going to the gym, staying active and spending time with her family and friends. She is an NPC Figure bodybuilding competitor and has been competing for 3 years now. Her passion is in health/fitness and helping others, striving to motivate and inspire them to discover and achieve their true potential in life! Christine is also a certified online coach/personal trainer/nutritionist for Atlas Nutrition. She enjoys setting goals for herself, working hard and achieving every single one of them!


The Maintenance Department is busy all year round but we are never too busy to hear from our residents with suggestions on how to improve our service or our properties.

Our goals are:

  • To provide a high standard of workmanship.
  • To carry out repairs in a timely manner.
  • For our staff members to always be polite and courteous to our residents.
  • To meet the specific needs of our owners.

The maintenance team has grown considerably over the years. Most of the maintenance work is now dealt with in-house which gives us greater control over the service which we provide to our residents and owners. The maintenance team now consists of five office members, eight maintenance technicians, one cleaning associate and two groundskeepers.


Samantha Tibbals, Administrative Maintenance Manager
Samantha Tibbals joined our staff in March 2013, originally as the services coordinator. Now, she is proud to be a key player in the flow and organization of the maintenance department. She aspires to be a Colorado realtor in the near future under the guidance of Mark Massey. Being passionate about real estate and DIY projects, she is excited to utilize her license to purchase and remodel homes. Outside of work and her creative outlets, Sam loves to travel and is always looking for the next exciting adventure. Sam is extremely grateful to be a part of the Evergreen family and is very excited to grow with the company as our business continues to thrive.

Chesley Salazar, Technician Manager
Chez joined the Evergreen Maintenance Team in the Summer of 2014. He has 15 years of experience in property maintenance with his expertise in all things electrical and landscaping. Chez is a great team member and is always willing to take our after-hours calls. Chez is the proud Daddy of two beautiful children. He loves softball games with his daughter, involvement with his church and cooking.

Sara Seitz, Residential Inspections Manager
Sara joined the Evergreen Team in March 2016. She graduated from CSU with a Bachelor's in Zoology in 2010. She met her husband shortly after and has called Fort Collins home ever since. She loves exploring the surrounding wild places and enjoys the amazing food and drink this town has to offer. In her free time, Sara enjoys writing, hiking, traveling and spending time with her family and small pack of furry children.

Caleb Stitzel, Senior Residential Inspector
Caleb joined the Evergreen team in May of 2016. He graduated from Coe College the summer of 2014 with degrees in political science and sociology. Originally from Fort Collins, Caleb has recently returned from the West Coast. In his spare time, Caleb enjoys cooking, reading, and hiking.

Karen Baker, Residential Maintenance Inspector
Karen joined the Evergreen Team in February, 2016. Karen moved here from Vermont in 2008 after she graduated with a bachelor's degree in General Music. She spends her days off hiking and playing with her Golden Retriever. She is an avid photographer and loves photographing this beautiful state. She has a passion for dogs so if you meet her, she may just have a treat in her pocket for your pooch.

Steven Batt, Residential Maintenance Inspector
Steven Batt joined the Evergreen team in November of 2016. After working in the retail music industry for nearly 8 years, Steven decided to join Evergreen to learn more about property management and real estate. Born and raised in Fort Collins, he enjoys playing guitar, fishing, mountain biking and skiing in his spare time.

Jessica Boettiger, Maintenance Services Coordinator
Jessica joined the Evergreen Team in November of 2017. After 6 years in the pursuance of Culinary Arts, Jessica has found another passion in Real Estate and hopes to one day be a certified agent. When not pursuing her career goals, Jessica enjoys being active outdoors, curling up with her dog and a good book, and cooking for the loved ones in her life.

Ashlie Helgeland, Maintenance Billing Associate
Ashlie joined the Evergreen team in January of 2018. She is currently a senior at Colorado State University working towards a degree in Psychology with a Clinical and Counseling concentration. In the future she hopes to find a permanent career in which she can help others every day. Ashlie also loves to be creative and runs her own small photography business specializing in lifestyle and couples' photography. She enjoys living an active lifestyle and is always working towards her fitness goals!


Jacob Ward, Landscape and Maintenance Technician I
Jacob graduated from Concordia University in Seward, Nebraska with a degree in Psychology and Behavioral Sciences. He enjoys working with people and being outside. When not at work, you can find Jacob fly fishing, tying flies, reading, snowshoeing, backpacking, and working on bicycles. He loves spending time with his wife and his dog, Banjo.

Kade Clark, Landscape and Maintenance Technician I
Kade started with Evergreen in September of 2017. The skills he uses every day at work for Evergreen come from work and life experience, including lots of time spent on a farm, motorcycle and car projecting. Outside of his job, he hunts, fishes, and enjoys movies.


Kurt Drain, Maintenance Technician II
Kurt has lived in Fort Collins for 25+ years after moving from Nebraska in 1990. He's a self-described honest and hardworking person who takes great pride in getting results. Kurt is very excited to be on the Evergreen team and looks forward to using his installation and customer service experience to tackle any maintenance issues.

When not at work, Kurt enjoys the vast Colorado outdoors, including riding his mountain bike, white water kayaking, backpacking, camping and snowshoeing. He also enjoys riding Motocross and working on his motorcycle.

Steven Dilger, Maintenance Technician II
Steve, a Colorado native, has 10+ years in construction management. He came to Evergreen in June 2016 with excitement to lend his experience to get the job completed and satisfy the customer. In his free time he enjoys fishing, hunting, and camping with his wife and 2 daughters. When the weather doesn't cooperate he likes tinkering in the garage and woodworking.

Ben Akers, Maintenance Technician II
Ben began working for Evergreen in the spring of 2010 as a seasonal groundskeeper/landscaper. Ben graduated from Colorado State University in the fall of 2013 with his degree in business administration. When he's not working, Ben loves spending his time outdoors backpacking, snowboarding, mountain biking, and anything that keeps him active.

Ron Wood, Maintenance Technician II
Ron started working for Evergreen in January of 2017. From 1996 until becoming a part of our team this year, he operated his own siding business which in 2004 transitioned to a remodeling company. Ron spends his hours outside the office enjoying all things outdoors and spending time with his family and friends.

Dustin McElhaney, Maintenance Technician II
Dustin has roots in “Tornado Alley” Moore, Oklahoma. He’s lived in Colorado for 13 years. Happily married for 26 years, and having raised two boys, his family enjoys life in the Rocky Mountains. He loves hiking, fishing, and his 13 year old lab Maddie! Having 23 years’ experience in construction and maintenance, he is always looking for ways to expand his skill set.

Blake Howard, Maintenance Technician II
Blake graduated from Colorado State University in 2013 with a degree in psychology and biomedical sciences. In his free time, he plays with his Australian Shepherd and spends time with his friends and family. His love for the outdoors is a big part of his life: playing ultimate Frisbee, volleyball or tennis, hiking around Colorado, snowboarding and longboarding.

Randy Mondragon, Maintenance Technician II
Randy, a Colorado Native, graduated from Colorado State University in 2015 with a degree in Health and Exercise Science. He is very excited to join the Evergreen team and to be back in Ft. Collins. When not at work, Randy enjoys the outdoors with family and friends and hanging out in the garage working on various projects.


Chantel Loya, Cleaning Associate
Chantel began working at evergreen in 2017. She has 15 years’ experience in the cleaning industry. In her free time she enjoys reading, writing, spending time with her three boys and working on cars with her husband. Her future goals include becoming a nurse and traveling.

Cathy Muir, Cleaning Associate
We are happy to welcome Cathy back to Evergreen! She has 10 years’ experience in cleaning services. She is a mother to 3 young children and spends her free time doing fun things with them such as going to amusement parks, bowling, and hiking.

Our Market

At Evergreen Property Management, we closely follow the rental market in Northern Colorado. Our understanding of the ever-changing rental market helps us to adapt our management and marketing strategies to be more successful.

Fort Collins, Loveland and Greeley Market

Success Stories

Below are a few stories of some the successes we have enjoyed. Both new clients and long term clients benefit from our continuous search to improve what we do. Learn how we did it by clicking on the tabs.

Not every new client will have as dramatic results as some of our clients experienced in the stories below. However, if you wonder whether we can make a difference in your property's performance, it's easy to find out.

We will take a thorough look at your property or properties and their performance. We will provide you with a management plan that shows you exactly what we can do, and how we will do it.

For many of our clients, the difference our management company has made has been remarkable. As a result, one thing we can say for certain is this: The manner in which your property is managed matters.

  • Success #1: Small apartment complex increased actual annual collections from $99,946 to $127,020 in a matter of months!
  • Success #2: Three Bedroom Townhome: Increased the annual income by more than 11% simply by reducing the time vacant between tenants.
  • Success #3:Four Plex: We brought in $32,426 on a 4 plex we managed while an identical 4 plex on the same street which was managed by another firm only brought in $26,692 in the same year.
  • Success #4: $45,000 Savings on a Roof Replacement: We saved the owners more than $45,000.00 on a roof replacement by checking for a type of damage that is frequently overlooked.
  • Success #5: 29 Unit Apartment Building Success Story: During the first year under our management, we increased the net income by $10,000 without raising rents.
  • Success #6: Tax Assessment Successfully Reduced by $49,900 We routinely dispute property taxes. On one apartment building we reduced the assessment by $49,900.
  • Success #7: The Best Advertising There Is... And It's Free! For a number of years now, between 30% -33% of our new tenants were either former tenants or referrals!!
  • Success #8: Reduced insurance premiums: We reduced the insurance premium by 31.5%

Success #1: Small Apartment Complex

Small apartment building increased actual annual collections from $99,946 to $127,020 in a matter of months!

Problems we identified when we took over:

  • Tenants were poorly screened by the former managers; police were frequently being called to the property.
  • Under previous management, rents included utilities that should have been paid by tenants.
  • Rents that were set by the previous managers appeared to be below market on several of the apartments.
  • At the time we took over, the property looked ragged and neglected.

Our Solutions:

  • Spent less than $1,000 to clean and groom the exterior of the property.
  • Prepared a thorough market analysis of rental rates and set a higher rent schedule.
  • Renewed only 15% of the leases due to tenant quality.
  • We leased the remaining 85% of apartments that we were turning over before departing tenants moved out.
  • We billed utilities to the new tenants which had previously been included in the rent.
  • Moved all new tenants into their apartments within an average of about four days of the former tenants moving out.

Bottom Line: After only managing the property about 5 months we had leases in place with well qualified tenants and brought in $127,020 over the following 12 months.

Success #2: Three Bedroom Two Bath Townhome with Two Car Garage

Before we managed took over this property, it had been vacant for three months and it had never been vacant for less than three weeks between tenants. We had it rented in a week.

The Problems:

  • The owner had been losing an average of about 11.5% of his annual revenues due to the amount of time the property was vacant between tenants.
  • The property still hadn't been cleaned after previous tenants vacated when we took over.
  • Property was not being effectively advertised under previous management.
  • Former manager's leases had not been timed to come due during peak times of the rental market.

Our Solutions:

  • We cleaned the property and took care of some minor repairs.
  • We created attractive marketing materials and listed the property on our website and advertised with other inexpensive or free sources.
  • Changed lease expiration timing to come due during peak market times.
  • After we leased the property worked to pre-lease it prior to the expiration of the lease to minimize vacancy between tenants.

Bottom Line: We leased the property within a week of taking it over and since then it has never been vacant for more than four days between tenants.

Success #3: Four-Unit Apartment Building:

This property was identical to one we managed on the same street. The previous year we brought in $32,426 while the other management company only brought in $26,692. The expenses on the one we managed were also less by more than $2,000.

The Problems:

  • Tenants were poorly qualified which resulted in frequent turnover and evictions.
  • Leases had not been timed to come due during peak times of the rental market.
  • It appeared that no pre-leasing efforts had been made, although some of the problem may have been due to tenants vacating unexpectedly.
  • Rents were slightly below market.

Our Solutions:

  • We chose to renew only one out of four leases; one was evicted.
  • We created marketing materials highlighting the property's specific benefits.
  • We improved the condition of each apartment enough to attract the caliber of tenants we knew could be procured.
  • We screened new tenants thoroughly.

Bottom Line: We had the good fortune of managing an identical property for the last 14-years. When we took this property over, we knew exactly what the property's potential was. Therefore, shortly after acquiring management of the property, we had leases in place with qualified tenants to generate annual revenues of more than $33,000.

Success #4: Insurance Claim on 16-Unit Apartment Building:

We saved the owners $45,175.25 on a roof replacement.

The Problems:

  • The existing roofs on two buildings were old and were reaching the end of their useful lives; they needed to be replaced.
  • The owners consulted one contractor, who had given them a bid to replace the roofs and had not suggested the possibility there may be damage that would be covered by insurance.

Our Solutions:

  • We considered the possibility the roofs may have had wind and other weather damage that would be covered by insurance and may not have been detected by the contractor the owners had selected.
  • We consulted a contractor we knew who was a former insurance claims adjuster and very astute in the identification of weather related damage.
  • The contractors helped us negotiate a settlement for a full replacement of both roofs.

Bottom Line: With obvious wind damage, shingles are missing or torn. However, wind can cause fastening problems that can be undetected by a visual inspection. Wind can lift unbonded shingles and even debond marginally sealed shingles. When this happens, the wind can cause the shingle to be pulled away from the nail leaving a hole in the shingle. Not only does this diminish the attachment of the shingle it leaves the roof exposed to further damage. The only way to detect this is to have a qualified roofing inspector gently lift along to bottom of the shingles to determine if the shingle is unbonded and determine if the shingle has pulled away from the nail or other fastening device. This is a common occurrence and we have identified several roofs with this type of wind damage and had them replaced with insurance funds. In this case, with a little footwork on our part, we managed to save the owner's $45,175.25.

Success #5: 29-Unit Apartment Building:

During our first year, under our management, we increased the net income by $10,000 without raising rents. That was in 1988.

The Problems:

  • Leases were poorly timed.
  • Apartments weren't marketed until the previous tenants had vacated.
  • Lengthy "make-ready" times and a lack of pre-leasing efforts resulted in apartments being vacant for as long as two months.

Our Solutions:

  • We started marketing the apartments for rent as soon as we knew they were going to be vacant.
  • If the unit was turning over at a bad time in the rental market we immediately adjusted the rent to a rate which would cause it to lease quickly.
  • We timed all of the leases to come due at the peak of the rental market.
  • Maintenance work was scheduled to start as soon as a tenant vacated, so that the new tenant could move into the unit in a matter of days, not weeks.

Bottom Line: During the first year we increased the net income by over $10,000 without raising rents, just by quickly filling vacancies and reducing make-ready times. The next year, with the leases timed to come due at the peak of the market, we were able to increase the rents enough to add nearly another $10,000 to the net income.

Success #6: Property Taxes Disputed on 20 Unit Apartment Building:

In 2009, we negotiated for lower assessments on a number of properties. As an example of the results we can achieve, we reduced what was already a fairly low assessment on a 20 unit apartment building from $889,900 to $840,000.

The Problems:

The County Assessor's system is of determining value allows for a number of arguments in addition to comparable sales, leaving the valuations subject to negotiation, if not manipulation.

Our Solutions:

In addition to direct comparison of sales, we create arguments related to rents per square foot, gross rents multipliers, apartment mix, age of building, capitalization rates, valuations by the assessor on comparable properties and other arguments, We use as many arguments as we can that are to the advantage of an owner to help to negotiate an assessment that is more favorable.

Bottom Line: On properties we manage, we routinely and successfully dispute the County Assessor's valuation, reduce the assessed value and save our clients money on their property taxes. In this particular case, we reduced the assessment by $49,900 and reduced the cost of property taxes the owner paid by about $700.00.

Success #7: Cheapest Advertising in the World:

"The best advertising is word of mouth." It's the best advertising because it is free! For a number of years now, between 30% -33% of our new tenants were either former tenants or referrals!!

What we hear from new tenants about other companies:

  • Many tenants have said the main reason they are moving is because their landlord did not respond promptly to maintenance requests and sometimes didn't respond at all.
  • Many firms are understaffed and it is difficult for tenants to reach anyone in person and are typically routed to voice mail during business hours.
  • Other property managers seem to almost treat tenants with contempt and have the attitude that the residents are "just tenants".

Our Solutions:

  • Our goal is to have maintenance work completed within 48 hours of when we receive the request. We let the residents know that it will not be longer than 72 hours. When the work is done, we follow up with the tenants to make sure that the work was done satisfactorily and that there are no other problems.
  • Our goal is also to ask of every tenant, every month, if everything is okay in their residences.
  • Our residents can reach a live person any time during business hours and in the case of emergencies can reach someone 24 hours a day 7 days a week.
  • Our job is to solve problems. Many complaints that tenants have can be easily resolved. But in other cases our goal is to determine the problem and if it is not obvious, establish on what they want. Our office manual, which is more than 400 pages, and our ongoing training, empowers our staff on the front lines of communication to treat tenants respectfully and prevent problems from escalating.

Bottom Line: Good tenants are good for your property. Tenants that are satisfied with their housing and its management are more likely to renew their leases. This in turn reduces turnover and marketing costs. Satisfied tenants are also more likely to tell other people about where they live and about the company from which they lease.

Success #8: Reduced insurance premiums:

When one insurance company hiked the rates one of our client's properties, we noticed and shopped around.

The advantage we have:

Because we manage a number of properties, we see insurance invoices from a number of companies for a variety of properties.

Our Solutions:

We asked for a quote from one company that not only gave the owner a far better rate, it was also a company that had settled a number of claims satisfactorily for our clients over the years.

Bottom Line: In this particular case, we not only reduced the premium by 31.5%, we were also able to obtained better coverage.


Stay in touch with Evergreen! View our monthly newsletter for important tips about rent payments, maintenance requests and more! Plus, find fun and unique projects and events happening around Northern Colorado. Check back each month and stay up-to-date with us.