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  • What screening methods do you use?
    In addition to a background check through TransUnion Credit Retriever, we verify gross household income is at least 2 times the amount of rent and applicants must meet the required debt to income ratio. Certain felonies, violent or sexual offenses or a pattern of criminal charges will result in automatic denial (in accordance with the Colorado Rental Application Fairness Act, House Bill 19-1106).
  • What qualifies a tenant to rent from you?
    In a nutshell, we are looking for a history of stability across the board. Factors such as steady income, positive rental history, history of home ownership, positive credit history, no violent or distribution felonies and no sexual offenses (in accordance with the Colorado Rental Application Fairness Act, House Bill 19-1106) are items we deem important.
  • If a resident doesn’t pay rent (or otherwise breaches the lease), what do you do?
    For a late rent, and if a resident has not previously set up a payment agreement with our accountant, we will send out a ‘3-Day Notice for Compliance.’ These demands are also used for other lease violations, along with a system of follow- up procedures to ensure compliance. If that isn’t effective, we will always try to come to a termination or sublease agreement. Finally, if that isn’t an option, we use eviction as a last resort, as it can be rather time and cost prohibitive. An eviction usually takes three to four weeks and costs a minimum of $600. Again, we always use this as a last resort. Fortunately, evictions rarely happen and as I mentioned earlier, 9 times out of 10, we can gently coax a resident out.
  • How often do you inspect the properties you manage?
    About three times per year, we conduct regular walk-throughs for our properties, but if you factor in maintenance and leasing visits, on average, we are in most of our properties about six times per year. This helps us to monitor unreported maintenance items, unauthorized occupants and/or pets, housekeeping issues, lease violations, etc. We also look to do preventative maintenance and/or upgrades to cut down on our turnover time, especially if a resident should decide to vacate, which also improves resident satisfaction. We keep regular eyes on our properties more than any other company in town.
  • How do residents make maintenance requests?
    We receive about an equal number of maintenance requests submitted via phone calls, as well as emails. We also have an incredibly convenient online service request option for all residents with non-emergency requests. Our answering service is available 24/7, with a live representative answering for all after-hours and weekend emergencies. In addition, we have on-call Maintenance Techs and office personnel.
  • Are there any fees if I make a payment with a Credit Card?
    Yes. - Paying through the portal by Credit Card, AppFolio charges 3.49%. - Paying over the phone or in our office, there is a 2% fee. ~ To cover the cost of processing a credit or charge card transaction, and pursuant to section 5-2-212, Colorado Revised Statutes, a seller or lessor may impose a processing surcharge in an amount not to exceed 2% of the total payment made for goods or services purchased or leased by use of a credit or charge card. A seller or lessor shall not impose a processing surcharge on payments made by use of cash, a check, or a debit card or redemption of a gift card.
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